{"id":8132,"date":"2026-04-29T10:21:49","date_gmt":"2026-04-29T08:21:49","guid":{"rendered":"https:\/\/www.webecom.ro\/blog\/?p=8132"},"modified":"2026-04-29T10:29:49","modified_gmt":"2026-04-29T08:29:49","slug":"ce-trebuie-sa-stie-magazinele-online-despre-noile-reguli-de-protectie-a-consumatorilor","status":"publish","type":"post","link":"https:\/\/www.webecom.ro\/blog\/ce-trebuie-sa-stie-magazinele-online-despre-noile-reguli-de-protectie-a-consumatorilor\/","title":{"rendered":"Ce trebuie s\u0103 \u0219tie magazinele online despre noile reguli de protec\u021bie a consumatorilor."},"content":{"rendered":"

\"\"<\/p>\n

OUG nr. 18\/2026 introduce modific\u0103ri importante \u00een legisla\u021bia privind protec\u021bia consumatorilor, cu impact direct asupra magazinelor online. Noile reguli vizeaz\u0103 \u00een special dreptul de retragere, transparen\u021ba informa\u021biilor \u0219i combaterea practicilor comerciale \u00een\u0219el\u0103toare.
\nPrevederile intr\u0103 \u00een vigoare etapizat, \u00eencep\u00e2nd din 2026, ceea ce \u00eenseamn\u0103 c\u0103 platformele de e-commerce trebuie s\u0103 \u00ee\u0219i adapteze din timp site-urile, fluxurile de comand\u0103 \u0219i documentele juridice.
\nDreptul de retragere reprezint\u0103 posibilitatea consumatorului de a renun\u021ba la o comand\u0103 online \u00een termen de 14 zile, f\u0103r\u0103 a fi obligat s\u0103 ofere un motiv.
\nAcest drept se aplic\u0103 \u00een principal achizi\u021biilor online de produse \u0219i contractelor \u00eencheiate la distan\u021b\u0103.<\/p>\n

Ce se schimb\u0103 pentru magazinele online?<\/strong><\/p>\n

Cea mai important\u0103 modificare adus\u0103 de OUG nr. 18\/2026 este obliga\u021bia de a implementa o func\u021bie digital\u0103 de retragere din contract.
\n<\/strong>\u00cencep\u00e2nd cu 19 iunie 2026, magazinele online trebuie s\u0103 ofere consumatorilor o modalitate clar\u0103 \u0219i direct\u0103 \u00een site prin care ace\u0219tia \u00ee\u0219i pot anula comanda.
\nAceast\u0103 func\u021bie trebuie s\u0103 fie u\u0219or de g\u0103sit, clar etichetat\u0103 \u0219i simplu de utilizat, f\u0103r\u0103 pa\u0219i complica\u021bi sau proceduri ascunse.<\/p>\n

Obliga\u021bii noi de informare<\/strong><\/p>\n

Comercian\u021bii online au obliga\u021bia de a oferi informa\u021bii mai clare \u0219i mai accesibile \u00eenainte de \u00eencheierea contractului.
\n<\/strong>Aceste informa\u021bii includ datele de contact, costurile suplimentare, precum \u0219i eventuale procese automatizate utilizate \u00een stabilirea pre\u021burilor.
\nToate informa\u021biile trebuie prezentate \u00eentr-un mod u\u0219or de \u00een\u021beles, inclusiv pe dispozitive mobile, f\u0103r\u0103 formul\u0103ri ambigue sau informa\u021bii ascunse \u00een texte greu de parcurs.<\/p>\n

Practici comerciale \u00een\u0219el\u0103toare \u0219i „greenwashing”<\/strong><\/p>\n

Ordonan\u021ba introduce reguli mai stricte privind afirma\u021biile comerciale, \u00een special cele legate de impactul asupra mediului. Sunt interzise afirma\u021biile ecologice f\u0103r\u0103 dovezi verificabile, etichetele de sustenabilitate f\u0103r\u0103 certificare \u0219i orice prezent\u0103ri \u00een\u0219el\u0103toare privind caracteristicile produselor.
\n<\/strong>De asemenea, ordonan\u021ba mai stabile\u0219te \u0219i interzicerea etichetelor de durabilitate care nu sunt sus\u021binute de un sistem de certificare recunoscut sau de autorit\u0103\u021bile publice.
\n\u00cen plus, pentru prima dat\u0103, comercian\u021bii vor fi obliga\u021bi s\u0103 informeze consumatorii despre impactul actualiz\u0103rilor de software asupra func\u021bion\u0103rii produselor, precum \u0219i despre durabilitatea \u0219i posibilitatea de reparare a acestora.<\/p>\n

Nu \u00een ultimul r\u00e2nd, comercian\u021bii vor avea obliga\u021bia de a informa consumatorii despre op\u021biunile de livrare ecologic\u0103, precum livrarea cu biciclete sau vehicule electrice.<\/p>\n

Nerespectarea noilor obliga\u021bii poate atrage sanc\u021biuni aplicate de ANPC, cu amenzi cuprinse \u00eentre 5.000 \u0219i 15.000 lei, \u00een func\u021bie de tipul \u00eenc\u0103lc\u0103rii.<\/p>\n

\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

OUG nr. 18\/2026 introduce modific\u0103ri importante \u00een legisla\u021bia privind protec\u021bia consumatorilor, cu impact direct asupra magazinelor online. Noile reguli vizeaz\u0103 \u00een special dreptul de retragere, transparen\u021ba informa\u021biilor \u0219i combaterea practicilor comerciale \u00een\u0219el\u0103toare. Prevederile intr\u0103 \u00een vigoare etapizat, \u00eencep\u00e2nd din 2026, ceea ce \u00eenseamn\u0103 c\u0103 platformele de e-commerce trebuie s\u0103 \u00ee\u0219i […]<\/p>\n","protected":false},"author":1,"featured_media":8136,"comment_status":"open","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"_links_to":"","_links_to_type":0},"categories":[9,4,104,350],"tags":[759,26,757,758],"yoast_head":"\nCe trebuie s\u0103 \u0219tie magazinele online despre noile reguli de protec\u021bie a consumatorilor. - Webecom.ro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.webecom.ro\/blog\/ce-trebuie-sa-stie-magazinele-online-despre-noile-reguli-de-protectie-a-consumatorilor\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ce trebuie s\u0103 \u0219tie magazinele online despre noile reguli de protec\u021bie a consumatorilor. - Webecom.ro\" \/>\n<meta property=\"og:description\" content=\"OUG nr. 18\/2026 introduce modific\u0103ri importante \u00een legisla\u021bia privind protec\u021bia consumatorilor, cu impact direct asupra magazinelor online. Noile reguli vizeaz\u0103 \u00een special dreptul de retragere, transparen\u021ba informa\u021biilor \u0219i combaterea practicilor comerciale \u00een\u0219el\u0103toare. Prevederile intr\u0103 \u00een vigoare etapizat, \u00eencep\u00e2nd din 2026, ceea ce \u00eenseamn\u0103 c\u0103 platformele de e-commerce trebuie s\u0103 \u00ee\u0219i […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.webecom.ro\/blog\/ce-trebuie-sa-stie-magazinele-online-despre-noile-reguli-de-protectie-a-consumatorilor\/\" \/>\n<meta property=\"og:site_name\" content=\"Webecom.ro\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-29T08:21:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-29T08:29:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.webecom.ro\/blog\/wp-content\/uploads\/2026\/04\/protectia_consumatorilor.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Webecom\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Scris de\" \/>\n\t<meta name=\"twitter:data1\" content=\"Webecom\" \/>\n\t<meta name=\"twitter:label2\" content=\"Timp estimat pentru citire\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minute\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ce trebuie s\u0103 \u0219tie magazinele online despre noile reguli de protec\u021bie a consumatorilor. - Webecom.ro","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.webecom.ro\/blog\/ce-trebuie-sa-stie-magazinele-online-despre-noile-reguli-de-protectie-a-consumatorilor\/","og_locale":"ro_RO","og_type":"article","og_title":"Ce trebuie s\u0103 \u0219tie magazinele online despre noile reguli de protec\u021bie a consumatorilor. - Webecom.ro","og_description":"OUG nr. 18\/2026 introduce modific\u0103ri importante \u00een legisla\u021bia privind protec\u021bia consumatorilor, cu impact direct asupra magazinelor online. Noile reguli vizeaz\u0103 \u00een special dreptul de retragere, transparen\u021ba informa\u021biilor \u0219i combaterea practicilor comerciale \u00een\u0219el\u0103toare. Prevederile intr\u0103 \u00een vigoare etapizat, \u00eencep\u00e2nd din 2026, ceea ce \u00eenseamn\u0103 c\u0103 platformele de e-commerce trebuie s\u0103 \u00ee\u0219i […]","og_url":"https:\/\/www.webecom.ro\/blog\/ce-trebuie-sa-stie-magazinele-online-despre-noile-reguli-de-protectie-a-consumatorilor\/","og_site_name":"Webecom.ro","article_published_time":"2026-04-29T08:21:49+00:00","article_modified_time":"2026-04-29T08:29:49+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/www.webecom.ro\/blog\/wp-content\/uploads\/2026\/04\/protectia_consumatorilor.png","type":"image\/png"}],"author":"Webecom","twitter_card":"summary_large_image","twitter_misc":{"Scris de":"Webecom","Timp estimat pentru citire":"3 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.webecom.ro\/blog\/ce-trebuie-sa-stie-magazinele-online-despre-noile-reguli-de-protectie-a-consumatorilor\/","url":"https:\/\/www.webecom.ro\/blog\/ce-trebuie-sa-stie-magazinele-online-despre-noile-reguli-de-protectie-a-consumatorilor\/","name":"Ce trebuie s\u0103 \u0219tie magazinele online despre noile reguli de protec\u021bie a consumatorilor. - Webecom.ro","isPartOf":{"@id":"https:\/\/www.webecom.ro\/blog\/#website"},"datePublished":"2026-04-29T08:21:49+00:00","dateModified":"2026-04-29T08:29:49+00:00","author":{"@id":"https:\/\/www.webecom.ro\/blog\/#\/schema\/person\/9b0100d59c7aada8c8e16a1d025cd255"},"breadcrumb":{"@id":"https:\/\/www.webecom.ro\/blog\/ce-trebuie-sa-stie-magazinele-online-despre-noile-reguli-de-protectie-a-consumatorilor\/#breadcrumb"},"inLanguage":"ro-RO","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.webecom.ro\/blog\/ce-trebuie-sa-stie-magazinele-online-despre-noile-reguli-de-protectie-a-consumatorilor\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.webecom.ro\/blog\/ce-trebuie-sa-stie-magazinele-online-despre-noile-reguli-de-protectie-a-consumatorilor\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Acas\u0103","item":"https:\/\/www.webecom.ro\/blog\/"},{"@type":"ListItem","position":2,"name":"Ce trebuie s\u0103 \u0219tie magazinele online despre noile reguli de protec\u021bie a consumatorilor."}]},{"@type":"WebSite","@id":"https:\/\/www.webecom.ro\/blog\/#website","url":"https:\/\/www.webecom.ro\/blog\/","name":"Webecom.ro","description":"Dezvoltare afacere online","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.webecom.ro\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"ro-RO"},{"@type":"Person","@id":"https:\/\/www.webecom.ro\/blog\/#\/schema\/person\/9b0100d59c7aada8c8e16a1d025cd255","name":"Webecom","image":{"@type":"ImageObject","inLanguage":"ro-RO","@id":"https:\/\/www.webecom.ro\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/bfdeeb40f467f0d11e8b6bf5c0ffeb29?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bfdeeb40f467f0d11e8b6bf5c0ffeb29?s=96&d=mm&r=g","caption":"Webecom"},"description":"Suntem o echipa cu experienta pasionata de lumea online, compusa din: programatori, web designeri, specialisti marketing si economisti. Suntem mereu in cautarea unor noi proiecte si provocari."}]}},"_links":{"self":[{"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/posts\/8132"}],"collection":[{"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/comments?post=8132"}],"version-history":[{"count":5,"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/posts\/8132\/revisions"}],"predecessor-version":[{"id":8139,"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/posts\/8132\/revisions\/8139"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/media\/8136"}],"wp:attachment":[{"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/media?parent=8132"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/categories?post=8132"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/tags?post=8132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}