{"id":6371,"date":"2022-08-18T15:22:25","date_gmt":"2022-08-18T13:22:25","guid":{"rendered":"https:\/\/www.webecom.ro\/blog\/?p=6371"},"modified":"2026-02-06T22:14:39","modified_gmt":"2026-02-06T20:14:39","slug":"obligatii-noi-pentru-magazinele-online-conform-ordinului-anpc","status":"publish","type":"post","link":"https:\/\/www.webecom.ro\/blog\/obligatii-noi-pentru-magazinele-online-conform-ordinului-anpc\/","title":{"rendered":"Obligatii noi pentru magazinele online conform ordinului ANPC"},"content":{"rendered":"

\"\"<\/p>\n

Incepand cu 18.08.2022 se aplica un nou ordin ANPC.\u00a0Prin acest ordin, magazinele online sunt obligate sa informeze clientii despre platforma SOL a Uniunii Europene si solutionarea alternativa a litigiilor in raport cu consumatorii. Afisarea informatilor obligatorii trebuie facuta la dimensiune exacta 250x50px conform detaliilor publicate in Monitorul Oficial.<\/p>\n

Ordinul ANPC 449\/2003 a intrat in vigoare pe 18 August 2022, dar verificarea din partea ANPC incepe pe 4 Septembrie 2022 conform dispozitiilor legale.<\/p>\n

Obligativitatea afisarii acestor informatii se aplica si in cazul magazinelor fizice, detaliile fiind publicate in Anexa 1 a actului normativ.<\/p>\n

Din informatiile pe care le avem, exista o obligativitate generala de a informa consumatorul cu privire la procedurile de solutionare alternativa a disputelor. Conform articolului 25 OG 38.2015, se poate aplica o amenda corelativa intre 2000 si 5000 de lei, insa, nu se face o referire clara la aceste pictograme. Cu toate acestea, exista o obligatie expresa de informare, in cazul in care un litigiu intre consumator si comerciantul stabilit pe teritoriul Romaniei, nu a putut fi rezolvata prin reclamatie directa la comerciant.<\/p>\n

Link-ul catre ANPC se pare ca trebuie pastrat in continuare conform ordinului ANPC 72\/2010 si modificarile aduse ulterior. Daca exista\u00a0deja un link catre platforma SOL, acesta poate fi inlocuit cu pictogramele mentionate.<\/p>\n

Procedura poate fi aplicata de consumator dupa ce acesta a incercat sa rezolve problema direct cu comerciantul, aceasta procedura fiind gratuita.<\/p>\n

ANPC nu poate aplica direct o amenda prin aceasta procedura, chiar daca constata ca legea a fost incalcata in respectiva situatie.<\/p>\n

Cu toate acestea, in cazul in care apar recomandari de la ANPC, este indicat sa le implementati pentru a preveni o amenda.<\/p>\n

Desi noile reglementari implica modificarea graficii site-ului, consideram ca ar putea fi utile, deoarece afisarea acestor informatii, poate creste increderea clientilor in afacerea dumnevoastra.<\/p>\n

In cazul in care doriti sa discutam despre cum putem modifica grafica site-ului si doriti o estimare de pret, ne puteti contacta mai jos.<\/p>\n

 <\/p>\n

Solicita oferta<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"

Incepand cu 18.08.2022 se aplica un nou ordin ANPC.\u00a0Prin acest ordin, magazinele online sunt obligate sa informeze clientii despre platforma SOL a Uniunii Europene si solutionarea alternativa a litigiilor in raport cu consumatorii. Afisarea informatilor obligatorii trebuie facuta la dimensiune exacta 250x50px conform detaliilor publicate in Monitorul Oficial. Ordinul ANPC […]<\/p>\n","protected":false},"author":2,"featured_media":6377,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_links_to":"","_links_to_type":0},"categories":[12,9,1],"tags":[128,215,310,672,671,673,674],"yoast_head":"\nObligatii noi pentru magazinele online conform ordinului ANPC - Webecom.ro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.webecom.ro\/blog\/obligatii-noi-pentru-magazinele-online-conform-ordinului-anpc\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Obligatii noi pentru magazinele online conform ordinului ANPC - Webecom.ro\" \/>\n<meta property=\"og:description\" content=\"Incepand cu 18.08.2022 se aplica un nou ordin ANPC.\u00a0Prin acest ordin, magazinele online sunt obligate sa informeze clientii despre platforma SOL a Uniunii Europene si solutionarea alternativa a litigiilor in raport cu consumatorii. Afisarea informatilor obligatorii trebuie facuta la dimensiune exacta 250x50px conform detaliilor publicate in Monitorul Oficial. Ordinul ANPC […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.webecom.ro\/blog\/obligatii-noi-pentru-magazinele-online-conform-ordinului-anpc\/\" \/>\n<meta property=\"og:site_name\" content=\"Webecom.ro\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/valentinmanescu.ro\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-08-18T13:22:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-06T20:14:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.webecom.ro\/blog\/wp-content\/uploads\/2022\/08\/anpc-solutionare-litigii-magazine-online.png\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"314\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Valentin Manescu\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Scris de\" \/>\n\t<meta name=\"twitter:data1\" content=\"Valentin Manescu\" \/>\n\t<meta name=\"twitter:label2\" content=\"Timp estimat pentru citire\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minute\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Obligatii noi pentru magazinele online conform ordinului ANPC - Webecom.ro","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.webecom.ro\/blog\/obligatii-noi-pentru-magazinele-online-conform-ordinului-anpc\/","og_locale":"ro_RO","og_type":"article","og_title":"Obligatii noi pentru magazinele online conform ordinului ANPC - Webecom.ro","og_description":"Incepand cu 18.08.2022 se aplica un nou ordin ANPC.\u00a0Prin acest ordin, magazinele online sunt obligate sa informeze clientii despre platforma SOL a Uniunii Europene si solutionarea alternativa a litigiilor in raport cu consumatorii. Afisarea informatilor obligatorii trebuie facuta la dimensiune exacta 250x50px conform detaliilor publicate in Monitorul Oficial. Ordinul ANPC […]","og_url":"https:\/\/www.webecom.ro\/blog\/obligatii-noi-pentru-magazinele-online-conform-ordinului-anpc\/","og_site_name":"Webecom.ro","article_author":"https:\/\/www.facebook.com\/valentinmanescu.ro\/","article_published_time":"2022-08-18T13:22:25+00:00","article_modified_time":"2026-02-06T20:14:39+00:00","og_image":[{"width":600,"height":314,"url":"https:\/\/www.webecom.ro\/blog\/wp-content\/uploads\/2022\/08\/anpc-solutionare-litigii-magazine-online.png","type":"image\/png"}],"author":"Valentin Manescu","twitter_card":"summary_large_image","twitter_misc":{"Scris de":"Valentin Manescu","Timp estimat pentru citire":"2 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.webecom.ro\/blog\/obligatii-noi-pentru-magazinele-online-conform-ordinului-anpc\/","url":"https:\/\/www.webecom.ro\/blog\/obligatii-noi-pentru-magazinele-online-conform-ordinului-anpc\/","name":"Obligatii noi pentru magazinele online conform ordinului ANPC - Webecom.ro","isPartOf":{"@id":"https:\/\/www.webecom.ro\/blog\/#website"},"datePublished":"2022-08-18T13:22:25+00:00","dateModified":"2026-02-06T20:14:39+00:00","author":{"@id":"https:\/\/www.webecom.ro\/blog\/#\/schema\/person\/a2460798b1a7ca928fd8703d09d2b88d"},"breadcrumb":{"@id":"https:\/\/www.webecom.ro\/blog\/obligatii-noi-pentru-magazinele-online-conform-ordinului-anpc\/#breadcrumb"},"inLanguage":"ro-RO","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.webecom.ro\/blog\/obligatii-noi-pentru-magazinele-online-conform-ordinului-anpc\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.webecom.ro\/blog\/obligatii-noi-pentru-magazinele-online-conform-ordinului-anpc\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Acas\u0103","item":"https:\/\/www.webecom.ro\/blog\/"},{"@type":"ListItem","position":2,"name":"Obligatii noi pentru magazinele online conform ordinului ANPC"}]},{"@type":"WebSite","@id":"https:\/\/www.webecom.ro\/blog\/#website","url":"https:\/\/www.webecom.ro\/blog\/","name":"Webecom.ro","description":"Dezvoltare afacere online","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.webecom.ro\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"ro-RO"},{"@type":"Person","@id":"https:\/\/www.webecom.ro\/blog\/#\/schema\/person\/a2460798b1a7ca928fd8703d09d2b88d","name":"Valentin Manescu","image":{"@type":"ImageObject","inLanguage":"ro-RO","@id":"https:\/\/www.webecom.ro\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/4709d6fa169058e680c954f5e832325c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/4709d6fa169058e680c954f5e832325c?s=96&d=mm&r=g","caption":"Valentin Manescu"},"description":"Pasionat de antreprenoriat, tehnologie si sporturi extreme, caut zilnic noi solutii de a ajuta posesorii de afaceri din Romania sa aiba succes pe o piata competitiva.","sameAs":["https:\/\/www.facebook.com\/valentinmanescu.ro\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/posts\/6371"}],"collection":[{"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/comments?post=6371"}],"version-history":[{"count":10,"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/posts\/6371\/revisions"}],"predecessor-version":[{"id":6387,"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/posts\/6371\/revisions\/6387"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/media\/6377"}],"wp:attachment":[{"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/media?parent=6371"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/categories?post=6371"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.webecom.ro\/blog\/wp-json\/wp\/v2\/tags?post=6371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}