{"id":2014,"date":"2016-02-25T20:11:34","date_gmt":"2016-02-25T18:11:34","guid":{"rendered":"https:\/\/www.webecom.ro\/blog\/?p=2014"},"modified":"2019-07-18T17:18:35","modified_gmt":"2019-07-18T15:18:35","slug":"solutionare-online-litigii-link-magazine-online","status":"publish","type":"post","link":"https:\/\/www.webecom.ro\/blog\/solutionare-online-litigii-link-magazine-online\/","title":{"rendered":"Avertisment – Noi obligatii legislative ale magazinelor online in relatia cu consumatorii!"},"content":{"rendered":"

Comerciantii care au activitati economice la distanta<\/strong> (inclusiv vanzari online, dar si prestari de servicii online) sunt obligati incepand cu Ianuarie 2016 sa ofere o noua facilitate de solutionare a litigiilor cu consumatorii.<\/p>\n

Aceasta reglementare se aplica conform Regulamentului nr.523\/2013<\/strong> privind solutionarea online a litigiilor in materie de achizitie online.<\/p>\n

Toti comerciantii din Uniunea Europeana<\/strong> care incheie contracte de vanzare sau prestare servicii online la distanta trebuie sa furnizeze pe paginile lor de internet (siteuri, magazine online) un link in format electronic catre platforma SOL – Solutionarea Online a Disputelor<\/strong>.<\/p>\n

Platforma SOL este un instrument online dezvoltat de Comisia Europeana<\/strong> pentru a facilita rezolvarea disputelor intre comercianti si consumatori\u00a0in entitati de tip\u00a0SAL, adica cele care pot rezolva litigiile in afara instantelor de judecata (prin metode de mediere, conciliere, arbitraj, ombudsman, camera de recurs).<\/p>\n

Nerespectarea acestei obligatii se sanctioneaza de catre Autoritatea Nationala pentru Protectia Consumatorilor (ANPC)<\/strong> cu aplicarea unei amenzi intre 2.000 si 5.000 de lei<\/strong>.<\/p>\n

Pentru a evita o posibila amenda este necesar sa adaugati in site-ul sau magazinul dumnevoastra un link catre\u00a0https:\/\/webgate.ec.europa.eu\/odr\/main\/index.cfm?event=main.home.show&lng=RO<\/strong><\/a><\/p>\n

\"solutionare-online-litigii\"<\/p>\n

Unde poate fi afisat link-ul catre platforma SOL?<\/strong><\/p>\n

– In sectiunea unde informati despre drepturile consumatorilor.<\/p>\n

– In sectiunea de termeni si conditii, politica \u00a0de prelucrare a datelor cu caracter personal sau cea de utilizare a cookie-urilor.<\/p>\n

– Langa linkul cu ANPC.<\/p>\n

 <\/p>\n

Clientii Webecom beneficiaza de adaugarea facilitatii gratuit, cu respectarea conditiilor de mai jos<\/strong><\/p>\n

In cazul in care ati achizitionat un magazin online Webeshop, va putem oferi gratuit listarea linkului catre portalul SOL<\/strong> (Solutionarea Online a Litigiilor) in situatia in care urmatoarele\u00a0conditii\u00a0sunt indeplinite in mod cumulativ<\/strong>:<\/p>\n

1. Magazinul online este creat\u00a0pe platforma Webeshop si beneficiaza de suport (gratuit in primele 12 luni de la achizitie sau daca este gazduit pe serverele noastre).<\/p>\n

2. Solicitarea de adaugare a linkului nu implica modificari de template (procesare grafica a imaginilor) sau modificarea\/dezvoltarea de alte functionalitati.<\/p>\n

3. Posesorul legitim al magazinului publica o cerere online la adresa www.webecom.ro\/asistenta\/<\/a>\u00a0.<\/p>\n

*<\/strong>\u00a0In cazul in care realizati o solicitare care nu indeplineste aceste conditii, va vom putea face o oferta pentru suport tehnic.<\/p>\n

** Modificarile se vor realiza in cel mai scurt timp posibil, in ordinea sosirii, prioritate avand partenerii\u00a0care beneficiaza de asistenta online Webecom.<\/p>\n","protected":false},"excerpt":{"rendered":"

Comerciantii care au activitati economice la distanta (inclusiv vanzari online, dar si prestari de servicii online) sunt obligati incepand cu Ianuarie 2016 sa ofere o noua facilitate de solutionare a litigiilor cu consumatorii. Aceasta reglementare se aplica conform Regulamentului nr.523\/2013 privind solutionarea online a litigiilor in materie de achizitie online. […]<\/p>\n","protected":false},"author":1,"featured_media":4283,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_links_to":"","_links_to_type":0},"categories":[12,9,4],"tags":[312,215,313,310,311],"yoast_head":"\nAvertisment - Noi obligatii legislative ale magazinelor online in relatia cu consumatorii! - Webecom.ro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.webecom.ro\/blog\/solutionare-online-litigii-link-magazine-online\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Avertisment - Noi obligatii legislative ale magazinelor online in relatia cu consumatorii! - Webecom.ro\" \/>\n<meta property=\"og:description\" content=\"Comerciantii care au activitati economice la distanta (inclusiv vanzari online, dar si prestari de servicii online) sunt obligati incepand cu Ianuarie 2016 sa ofere o noua facilitate de solutionare a litigiilor cu consumatorii. Aceasta reglementare se aplica conform Regulamentului nr.523\/2013 privind solutionarea online a litigiilor in materie de achizitie online. 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